Shipping Policy

 

 

Last Updated: [Oct 20, 2023]

1. Shipping Methods and Carrier

At Mineral King, we offer UPS shipping methods to accommodate your needs. The shipping carrier we work with is UPS. The available shipping methods may vary depending on your location and the items in your order.

2. Processing Time

Orders typically ship within [1-3 business days] after payment is received. During peak seasons or promotional events, processing times may be slightly extended to 2-3 weeks. Please refer to our product pages for specific processing time estimates. * Please note that current shipping times is due to excessive demand and backorders is currently 4-6 weeks.

3. Shipping Rates

Shipping rates are calculated based on the weight of your order, your shipping destination, and the selected shipping method. You can review the shipping costs during the checkout process before finalizing your order.

4. Shipping Destinations

We currently offer shipping to addresses within The United States only.

5. Estimated Delivery Times

Delivery times can vary based on your location, shipping method, and the availability of the items you order. Estimated delivery times are as follows:

– Standard Shipping: [Up to 5 business days from when the package is shipped]

– Expedited Shipping: [1-3 Business Days]

Please note that the estimated delivery times are provided as guidelines and are not guarantees. Delays may occur due to factors beyond our control, such as customs clearance, weather conditions, and carrier issues.

6. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number, sometimes your shipment orders tracking email goes to the spam folder. You can use this tracking number to monitor the progress of your shipment and receive updates on its delivery status.

7. Order Tracking

You can track your order by visiting our Order Tracking page on our website and entering your order number and email address.

8. Shipping Issues and Concerns

If you encounter any issues with your shipment or have concerns about the delivery, please contact our customer support team at info@mineralking.life or our United States Office at 1-304-940-8218. We will do our best to assist you in resolving any shipping-related problems.

9. International Shipping

For international orders, please note that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the order total or shipping costs. It’s essential to be aware of and comply with your country’s import regulations.

10. Change of Address

If you need to change your shipping address after your order has been placed, please contact our customer support team as soon as possible. Address changes may affect the delivery time and may incur additional charges.

11. Shipping Policy Updates

We may update our shipping policy periodically to reflect changes in our processes and practices. The date of the latest update will be indicated at the beginning of this policy.